How to get started
Email your inquiry to either
of our representatives at:
Accomplish all the requirements
needed to our Representative
Our Representative will call you to
confirm the status of our Partnership
Once you receive a confirmation
of our Partnership, you’re good to go!
Welcome to LEB!
For more details please contact
Snacks & Sweets
Why partner with us?
WE PROMOTE YOUR BRAND
LEB makes sure to make your brand stand out in our online directory by highlighting your brand
WE HELP YOU GET FEATURED
Boost your brand by getting featured by our partnered social media influencers and bloggers. We help you get posted on various blogging sites and social media platforms. This will help you earn more sales.
At LEB, riders are as important to us as our sellers.
We want to help you earn, as we aim to offer excellent customer service to our users.
Be an official LEB Rider. Apply with us now!
At LEB, riders are as important to us as our sellers. We want to help you earn, as we aim to offer excellent customer service to our users.
Be an official LEB Rider. Apply with us now!
Why join us?
YOU OWN YOUR TIME
On this platform, we partner with you. We don’t
require you to report specific hours for us.
EARN EXTRA or MORE
Earn as much as you want. We don’t limit you with how
long you partner with us in delivering products
from LEB to our customers.
How it works?
SELLER REQUESTS A RIDER
The seller accepts the order, a rider
will pick it up and delivery it to you
When the delivery is successful, a rider will keep the payment and deposit it to LEB
RECEIVE YOUR PAY
As LEB reviews the riders deposit and
is approved, LEB deposits the pay
right to your account
How to order through LEB?
- Location: By putting your current location, LEB will generate merchants near you for convenience.
Go to your Profile. Click delivery address and input your delivery details (address/landmark, your phone number).
- Choose your preferred food/restaurant: Pick a restaurant/merchant and select items you would like to order. You can also search by merchant name, food item, cuisine type, food category. or by keyword.
- Place your order: Make sure to double check your order before clicking PLACE ORDER.
- Checkout: You will be directed to Payment & Confirm section. Always ensure to double check your set delivery details before checkout. Choose your payment method Cash on Delivery or Credit Card.
- When all is set, select CONFIRM ORDER and we will deliver your food right to your doorstep.
Can I track my order?
Yes, the app allows you to track the current location of your order by going to MY ORDERS.
Can I cancel or change my order? How do I do this?
We highly recommend that you consider your decision before placing an order to lessen loss of profit for our sellers and riders. However, if this happens to you, a refund will be provided. For more information, please contact us at email@example.com
What should I do if my order was cancelled due to to an item being unavailable?
In situations where the merchant cancels your order due to unavailability, we highly suggest you place a different order. We cannot process an unavailable order. In consideration of your safety, we do not modify the detail/s and/or item/s that you order.
Can I order from multiple merchants at the same time?
Yes, you can order from different merchants simultaneously. Upon completing an order, simply add more items from another seller to your cart. Each order will be picked up by a different driver; delivery fees per driver will differ per order.
Do I need to have a LEB account to place an order?
Yes, the app requires you to log in for you to place an order.
What is the average delivery time?
The merchant has 15 to 20 minutes to prepare your order. The delivery time would depend on the quantity of orders, and the distance between your delivery address and the merchant's location. Our LEB rider will do their best to deliver your order as quickly as possible.
How much is the cost of delivery?
Delivery costs are determined by the distance between you and the merchant, with the base delivery fee starting at 49 pesos. This can be reviewed upon Check Out.
What are the areas of delivery?
LEB is currently available in certain areas of Cebu Province – Cebu City, Mandaue, Lapu-Lapu, Talisay, Minglanilla (South of Cebu), Consolacion, Liloan (North of Cebu). As LEB progresses, we aim to expand the areas of delivery to other areas of Cebu Province, as this is the first platform mainly for Cebuanos.
How can I pay for my order?
LEB currently has two options for this: Cash-On-Delivery and Credit/ Debit Card:
- Select Cash on Delivery at the checkout page and you can pay the driver at your doorstep upon receiving the order.
- Make sure to provide the right amount of cash or inform the rider if there is a need for a change.
- Select “Credit Card/Debit Card” at the checkout page. After placing the order, the app will redirect you to the secure page of our payment partner, where you can follow the instructions for paying through credit card. Do not refresh the page or go back to avoid discrepancies and double charges. Once the payment is confirmed, the order will then be relayed to the merchant.
Are there any discounts/promos available?
Yes, LEB offers discounts on items sold by the Merchant on a case-by-case basis.
What are your opening hours?
Opening hours vary depending on the merchant's physical store opening hours, which will be reflected on the app. The merchant will make it known on the app if they are closed or if certain products are unavailable.
How can I create an account?
Download the app. Click register. Fill out all the information needed for creating an account. You may also create an account when placing an order, and your delivery details will automatically be saved in your account.
How do I register to be a Certified LEB Vendor?
Please send us an email with your letter of intent to firstname.lastname@example.org for those located in Cebu City or Cebu South. For those located in Cebu North, Mandaue, or Lapu-Lapu, you may contact email@example.com. Once the request has been sent, a LEB representative will reach out to you regarding the partnership.
What device will we use?
The LEB Online Grocery Services Inc. (LEB) mobile application functions on both IOS and Android smartphones. As long as the smartphone has access to Wi-Fi or Mobile Data, it can accommodate incoming orders, and track and monitor orders.
What to do when the driver fails to pick up an order that has already been accepted?
We will provide another rider to pick-up the order as quickly as possible.
I can’t log in the app
When this happens, make sure you are logging into a registered account. Be mindful of the case sensitivity when inputting your password. Take note of the similar characters and the capitalization of letters (e.g. "Password" is different from"password"). You should also check your internet connection to ensure the device has a stable connection to the Wi-Fi or to your Mobile Data (if you are using a sim card). If you are still unable to log in, you can contact us at firstname.lastname@example.org
What is the average time of delivery?
The delivery time depends on the distance between you and the merchant. The user will be notified upon the merchant's confirmation of the order. The merchant will then have 15 to 20 minutes to prepare the order.
How does this work?
When the customer places an order, the merchant can either accept or decline the order. Once the merchant confirms the order, they prepare the food and request for a rider to pick it up. When requesting for a rider, the app will notify "confirmed" or "pending". The app will then notify the customer when the order has been picked up for delivery by the rider. The app provides a map for the customer and merchant track the rider’s location/status. Once the order has arrived, the rider will then update the rider’s app that the order has been delivered and this will reflect on the merchant's app.
Can I change my deliver time?
Preparation time is set depending on the time required deemed by the merchant. Make sure to update the app to inform the customer if there is any delay of the delivery time set earlier.
Where can I track my sales income/order history?
We make sure your sales are tracked and monitored. You can access this by tapping/ clicking on the Menu bar, then go to "My Order", and the app will then direct you to your order history. This is comprised of your current income, the completed or cancelled orders, and the status of your orders.
How do I cancel an order?
The app allows the merchant the option to "cancel" or "confirm" an order from the customer. However, the merchant must indicate from the list of various reasons provided the reason for the cancellation of that order, to further provide good customer service.
How do I add a product/item to the app?
- Step 1 Go to the menu bar and go to the "Shop" option.
- Step 2 Select Product then input the new product/item you wish to add to your store. Please observe the standard quality of photos within the app to provide excellent service. LEB has a content moderator that will oversee if the requirements for uploading photos are up to standard. (Please refer to the FAQ: "How to register?" for the list of requirements needed when uploading photos.)
- Step 3 Select Submit
What if I want to add a branch?
To add a branch, simply go to the Menu bar and select Branches. Here you will see your current branch/es
- Click Add Branch and fill up the necessary information for your new branch.
- Make sure to PIN your address accurately. The locations inputted here will be used as a reference for the rider and for the delivery fee
How do I update my location?
To update your location, go to Menu and select Branches. Choose the branch you wish to change and input the new address of your branch. Make sure to update your information in order to help the driver locate your store effectively.
How do I update my menu's price list?
You can update the price/s on your menu by selecting Product on the menu bar and click the desired item to update. Input the new item price by selecting the Update button.
What if some of my items are unavailable?
To do this, just go to the Product option, select the item that is not available and click unavailable. The item will appear gray in the user app, meaning the item is unavailable at the moment. When the item is available, you simply click the available. The merchant should update the unavailable items in the app.
How does it work?
The customer will place an order on the app and the merchant will either accept or decline the order. If the merchant accepts the order, they will have 15 to 20 minutes to prepare the order. When the rider arrives and the order is ready, they will then pick up the order and delivery it to the customer..
Where can I track my sales and order?
To see your current income and order history, click on Menu bar, go to My Order and the app will direct you to your order history. This will be comprised of your current income, completed or cancelled orders, and status of your orders.
When will I get my sales?
An order statement will be accomplished weekly (e.g. Monday to Sunday). The Sales Track will be updated weekly and can be found in the upper left corner of the app. The tracker will help both LEB and the merchant to monitor and track the placed order and sales for the week. LEB will receive the payments for the orders on your behalf and will remit your earnings within three (3) to four (4) days after the covered week.
The Merchant may engage in the services of the third-party delivery service provider (“Rider”) through the LEB platform to affect the delivery of orders to the Customers; The engagement between the Merchant and the Rider shall constitute as an independent agreement.
How does this work?
The customer will place an order on the app. Then the rider will either accept or decline the order. If they accept the order, the rider will then proceed to the merchant's location. The merchant will have 15 to 20 minutes to prepare the order. When the rider arrives and the order is ready, they will then pick up the order and deliver it to the customer.
What should I do if the customer cancels the order?
If the customer cancels the order mid-delivery, you must surrender the food to the LEB office for refund.
Do we have a daily target/quota?
Yes, there is a daily target/ quota for LEB Riders. LEB will provide incentives to those Riders who meet the daily target/ quota.
How will I know if there is an order?
You will be notified when a customer places an order. Once notified, you can choose whether to ACCEPT or DECLINE the order.
Do I have to pay for the order?
Once you pick up the order there’s no need to pay for it with your own money.
How can I confirm if my delivery was successful?
Once the order has been delivered, go to your riders app and click “Delivery Done”.
Where can I monitor my income/cash on hand?
Your income can be reflected on the Current Income tab, as well as your Cash-On-Hand tab (for Cash-On-Delivery payment).
When will I remit the money?
At the end of the day, you may remit all of your Cash on Hand at 3:00 PM.
Where will I remit the money?
Remit all of your Cash on Hand via Paymaya or at our partner payment centers.
Where can I get my money/income?
You may encash your Current Income via Paymaya or through our partner payment centers as well.
How long will my income be processed?
Processing of your income will take 1-2 banking days.